Frequently Asked Questions

Topper Bases

Designs are printed on Regular White bases by default. If Transparent Clear base is chosen, please keep in mind that the design will be more subtle and transparent. Regular White bases will have a more vivid and crisp look. Transparent Clear option is not recommended for dark frames. White & light colored designs will show clear or light colored with the Transparent Clear option.

Turnaround Time

Typically, we aim to ship your order within 7-10 business days. For orders that do not require printing or special designs, they may ship sooner. Please check the estimated shipping dates provided at checkout to ensure your products are delivered when you are expecting them. You should receive a tracking email once your order is ready to ship.

Order Edits

Should you wish to make edits or add additional products to your current order, please use the chat feature on our website within 24-48 hours of placing your order. You will not be able to edit your order after your order is in production.

Order Updates

For order updates, please use the chat feature in the lower right-hand corner of the website.

Refunds & Exchanges

Because all of our products are made-to-order, refunds or exchanges will not be accepted. If products received are defective, or missing items, we will try our best to clear any issues. Some shaping may be required due to packaging from shipping. If magnets become detached, we will send you a replacement. If any returns or exchanges are excepted, it will be at the discretion of the seller and shipping costs are the buyer's responsibility.

Lost in Transit or Damaged Products

If you are located within the US, your order was processed through USPS with insurance. If you received tracking and your order has yet to arrive or was delivered damaged, please file a claim with the USPS through their website. All of your information is provided on the shipping label. You will need to provide proof of purchase.